Most important factor for IDEAL TPGS?

Really? Why would that work? I have a paleo-account with ICG, which was 2 or 3 owners back, but SEGS? Why?

 

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Maybe the NGC guys and girls like me just fine because I arrive at their table with all my coins fully ready, in the right kind of flips, labelled with the invoice number and line number, and the form fully and accurately filled out IN ADVANCE. You'd be amazed how much favorable "juice" you can get just by not wasting other peoples' time.

 

That is an absolute LIE. Shame on you @Cascade! You need to keep your UNINFORMED BIAS to yourself. Very disappointed in your post and hope it does not derail this thread.

The next thread I post is going to be a poll to rate the qualities of an ideal TPGS as to customer service, speed, accuracy, cost, attractiveness of holder, market perception, etc. in order of importance.

NOTICE THAT NO TPGS IS MENTIONED IN MY OP QUESTION.

 

Did you read the OP. I AGREE w/you. SPEED of return, yet some people are arguing that it is not important. Your answer (speed counts) was perfect! Thank You!

 

Some people (I'll include myself) just like to sling mud every once and a while....

 

For MOST people, and I'll stipulate that I'm the unusual one out where the bell curve gets skinny on this one, how could speed NOT be important? For people who sell, time is money, at least until we get huge negative interest rates.

 

Man I've posted some pretty stupid stuff before but damn Insider you make me look like a genius.

 

BTW, I WOULD use my ICG account for exonumia NGC doesn't do, but the last time I needed that service, I piggybacked on a fellow club member's ICG order.

 

This thread was derailed long before cascade commented

 

Absolutely!

Years ago, before NGC changed their policy limiting office submissions to just dealers, I used to take advantage of this since I was a little more than one hour south of the old Sarasota office.

My very first submission was 50+ coins which included my 2001-D Kennedy missing the reverse clad layer.



On the day I was scheduled to take delivery of my submission, I noticed that this Kennedy was missing. I informed the CS Rep (Lisa, I think), and she excused herself from the waiting room to look for it. About 30 minutes went by when she returned to inform me that they were having trouble locating it.

She then told me that other members of the staff (including graders) were scouring the entire building. After another 30 minutes or so, Lisa returned with a look of relief on her face. She explained that the coin was in the vault the entire time. It's just that no one was searching for a copper-colored Kennedy half dollar.

Now, you must realize that I am not a big-time dealer. I'm just an average "schmo" collector, and for a company as prominent as NGC to go the extra mile for me really means something to me.

Chris

 

No! I don't even know how you came to that conclusion.

Chris

 

Come on Chris. You know insider just as well as anybody. Maybe it's a bit of a stretch as being the sole purpose but there is truth in it.

 

Don't forget to include in your poll:

How they dress.

Ratio of men to women in the office.

Number of employees who drive cars 5 years old and older.

Which day of the week the trash is collected.

Chris

 

I don't know any more about @Insider than anyone else, but that has nothing to do with it. I'd really like to know (from the information posted here) how you could conclude that this thread was about ICG/SEGS.

Chris

 

Honestly, the look of the holder is a biggie for me when choosing between ngc, pcgs, and anacs. Anacs holders are just UGLY, so I do not use them unless I am wanting to authenticate something rare for cheap.

 

This funny! The old "In the vault all the time story."

Funny, the way I understand the TPGS operations, all coins in an order are kept together MOST of the time except for unusual cases, such as one coin being sent out to a consultant or sent over for a quick conservation job.

NGC did what EVERY TPGS would do. First Panic. Then find your coin. Then explain what happened. If I were there we would have tossed in some free future submissions for your time too!

Here is a story once told at an ANA Summer Seminar: One time at EDIT grading service a colonial coin went missing from an order. If I remember it was something like a brown AU Kentucky Token. The claim was paid when the coin could not be found. A year later, the coin was found leaning upright next to the molding under the desk!

 

My personal factors of importance:

1. Long term storage (air tight, inert materials used)
2. Consistency of grade assigned (while all services grade to a standard in theory, the standard may differ between companies. as long as the consistency is there, I can work with a different standard)
3. Added or subtracted market value (while I have no plans of selling in the near future, I know that at some point my collection will be sold and I want to make sure I knowingly don't decrease the value of it by selecting the "wrong" TPG)
4. Looks (while I hate a lot of things about PCGS, I like the looks of their holders the best)
5. Business operations (cost, turnaround times, customer service)

I'm sure everyone's list will be different.