You think I'd be happy to get 25 nice coins in the mail.....

That is just weird!

 

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Time to pick up the phone.

 

I have to respectfully disagree. I have done a great deal of business oversees, including resolving major problems over email. I also feel (most importantly) that the emails create a legal record of how the matter is being handled. (This has served me well when credit card companies have had to get involved in disputes.) Furthermore, this company is not a mom and pop shop, I have no doubt people are reading what I'm sending.

Nevertheless, I'm happy to report they responded twice in the same day. In my repeated, but brief, emails I stated I had received coins that were not mine and asked how would they like to proceed.

The first response was a note saying they were investigating. The second response is a copy of the postal website that shows their package was delivered! That's it!

I sent them another email acknowledging receipt of a package but repeating that my coin wasn't there. This time I asked if they want me to keep the coins delivered.

I don't mean to bore everyone with this saga but that's the update.

 

Utterly absurd!

 

It was a suggestion, not an instruction

I don't blame you for using emails so that you have a written record, it is common sense. You are not boring me. I am interested in the final outcome.

 

As someone who just had to do a chargeback, having emails is probably the best thing. The credit card companies may ask you to print those emails and send it to them for investigating. Now I'm not sure if that will happen with Nemo's case, but I'm just saying.

 

No offense taken, just explaining why I'm not using the phone

Unfortunately this was a bank transfer. However, these coins will certainly be held for ransom until I either get a refund or my coin in the condition it was advertised. There is no way I'll trust them to follow through on any promise!

 

Double post

 

I wouldn't doubt that they have contracted with an Indian company to handle all there correspondence and they are still searching for the proper response to your email in a Rolodex.

 

I think most of us here are very interested in your saga. At least I am.

 

Thanks, I'll post any updates.

 

The lack of basic customer service on display by this auction house is staggering. I can't rationally understand it.

 

Ditto

 

Kind of like looking at a snake swallowing a lizard...utterly disturbing, but you want to keep watching.

 

arrggghhh, I can't watch that type of thing ...

I love animals, so I'm always excited when I see a National Geographic about cool animals .... but then about 1/4 way through, the neighboring lion will eat the lion cub and *click* ... too late, I fell for it again!!

 

C'mon...you put your hand over your eyes and peek through the cracks...fess up.

 

Actually I get kind of hungry depending on what kind of animal it is.

 

Sorry to hear about your situation, it sure sounds frustrating. I will just note that in these situations I tend to follow-up with a phone call. The person getting/reading the emails may very well be a low level employee, or worse the person who made the mistake. They may not using all their resources in an attempt to hide the mistake from their superior. This is one of those situations where I escalate up the org chart until I get someone in a senior position.

 

Feeling a bit peckish, eh...

 

Okay, so here's the latest. I finally got an email asking which lots I received which I promptly replied to, lots 1004 and 1147.

The next day I got this:"Please send us back the two coins by registered mail. When we receive the coins we will send you your coin. The coins are missing because they belong to another customer Thank you an sorry for the circumstances."

I then asked where my coin was and this is the response: "The coin is here at our office we will send it to you after receiving the two coins back. Thank you"

So they want me to return the two coins that belong to another customer. In fact it's 27 coins, but who's counting? There was not even the offer to reimburse me for shipping let alone the trouble of packing and going to the post office.

I have half a mind to ask for a complete refund for my coin and the shipping cost to return their coins before I send them anything. Although I think the coin I won is rather stunning, I'm not emotionally attached to it.

I fully believe if I send the coins back first and something happens to them in transit, I will never see the coin I paid for. Here is the coin I won in the May auction.
Here is what I received.