I sold a coin to another. Nothing special. Just a 1956-D MS66. Apparently he is building a PCGS registry set. Anyhow, a week ago he writes me that I need to remove it from my registry set. I told him I have no PCGS registry, but they should pass it to him soon. I am only familiar with NGC. There, when you ask, the previous owner get 3(?) days to either say he still has it or to give up ownership. Tonight, he wrote me saying he needs to return it because PCGS will not let him register it. Can someone explain what is going on?
Someone you might have bought it from may still have it in their inventory. When you try to add it to your inventory at PCGS, and it's in someone else's inventory, they give you the option to notify the original owner. If after three business days they do not respond, all PCGS asks is you send them full obverse and reverse pics to them and they will personally remove it from the original owner.
I would tell the person you sold it to, to email the pictures to PCGS, (if they sent a removal request more than 3 business days ago). That should solve the issue.
^Most likely this. Let the buyer know. He/she probably freaked out and thought the certification is not real when you told them you never registered it. Also let them know to make PCGS aware and they will fix it.
If the coin isn't in a PCGS Registry set, it could be in an NGC Registry set. You can check with Dena at NGC to find out. Chris
Apparently he just does not want the hassles or does not want to be bothered. This is what he wrote me; I wish to return only the 1956-D cent. Ive tried several times and contacted PCGS to no avail. I cannot load into my set so I want to return it. I do not wish to spend any more time on it and IM not calling PCGS again.
Try registering it yourself and see what happens. If you don't encounter any issues then the buyer is probably just using it as an excuse to return it. Also, if you are able to register tell the buyer they can now register it. Come up with some BS that you contacted PCGS for them (really laying it on thick about how you went out of your way to help them) and they finally took care of it. Ultimately, if they still want to return it then politely accept it and move on. Don't risk negative feedback and your reputation on it. Especially since the coin is "nothing special", as you put it.
Well, you can't help a person that can't help themself. If they would have read the next page that loaded after they unsuccessfully tried to add it to their inventory, it would be an easy fix. It's pretty dang clear on the PCGS site what you need to do.
Oh, I have already told him to return it. He has bought over 10 coins from me and has over a 12,000 feedback. I was just dumbfounded he couldn't register it.
If he is trying to put it into a PCGS registry, its presence in teh NGC registry would have absolutely zero impact on it. The two are completely separate, and don't talk to each other at all. In fact, when you put a PCGS coin into the NGC registry, an NGC administrator has to physically verify it and add it manually, because their site cannot talk to the PCGS site.
This all seems awful strange. A person takes the time trying to build a set, then can't get it registered, now want to send it back ? edited, I would bend over backwards wanting to complete a set. Send in pictures, contact them, get it done. I think there is more here than they are telling you, maybe duplicate 1956-D MS66 ?
I may be saying something that's already been said. I have purchased pieces that are in another registry. There is a form you fill out that sends and email to the registered owner and they can remove it. I've always had that happen, but from what I understand, as others have stated, you can send PCGS images of the coins and get it freed up.
Just one small addition: The pictures have to be fairly good, not blurred. I sent a scan of the obverse and reverse that was pretty blurred, and they wouldn't accept it, wanted me to send a sharper picture. So I had to get out my copy stand, etc. More trouble, but they accepted the next pictures I sent.
Sometimes it's something just as simple as entering the wrong number........I had this happen to me a few days ago when I tried to add a recent purchase to my registry. The guys over on CU were very helpful. They've a whole section on their forum devoted to registry sets.
Calling PCGS will rarely ever work as the request needs to be handled via email with some type of proof that the new owner actually owns the coin. I used to register all my coins in the PCGS registry in an attempt at keeping folks from stealing the cert numbers for bogus registry sets. As a result, I still get occasional requests to release some coin to which I always respond promptly. I've also had to send scans of coins recently purchased to get them released from someone else's registry and the PCGS Registry crew has always been very prompt with my requests. It really doesn't take that much time or trouble at all. I'm a bit surprised that a buyer would want to return a coin simply because s/he couldn't get it put into a PCGS Registry? It kinda sucks that the TPG's have so much silly control over the coin collecting community.
