I sold a a 1897 P Half dollar, but I titled it 1897 S. It sold for roughly 20.00 I emailed buyer and informed him it was actually a 1897 P He never responded, and paid the next day. I figured he wanted the coin anyway. Upon receiving the coin He opened a case against me I offered him a refund upon returning the coin After two weeks, he never returned the coin I escalated the case Ebay refunded the buyer. So the guy gets to keep the coin, and ebay refunds his money After eBay Customer Support has refunded the buyer and the case is closed.Sep 08, 2014 at 6:17 PM eBay Customer Support comments: "eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation." Final decision: You were not found at fault. Transaction information: Any remaining funds from this PayPal transaction are available. You have escalated the case to eBay Customer Support.Sep 08, 2014 at 3:16 PM You have agreed to issue a full refund of $20.89 when the item is delivered to you.Aug 24, 2014 at 3:47 PM The buyer opened a case: Item doesn't match the descriptionAug 24, 2014 at 3:37 PM What a joke.
Wait what? Sold, received, offered refund, declined/noresponse, escalated to ebay, receive free money from ebay, keep coin?
All that matters is that you got to keep your money from the sale, right? And hopefully ebay keeps an eye on the shady buyer you had to deal with...
OP, perhaps you can provide us with the buyers user ID so sellers can block them in the event they make a mistake in their listing. You can PM it, if you prefer.
I had a conversation with an eBay rep some time ago. Cases below $25 are pretty much settled on a no fault basis. It is cheaper for them to settle rather than chase everything all over.
Actually, even though he paid you the next day the fact that he never responded was no indication he wanted the coin anyway or that he would then not open a case. You could have waited and not shipped the coin yet and tried to get in contact with him ... where you get an answer. Or you could have simply refunded his money and informed him there was a mistake and you would be relisting correctly. I think there were more options than simply assuming he wanted the coin and therefore, all would be well. Now that ebay has a SNAD easy out, there should be no reason you as a seller, knowing (even after the fact) that the item was not described correctly, get upset that someone buying the item opens a SNAD case against you to get their money back (and keep the item). I think you are upset that your assumptions were incorrect and now you just want to blame anyone but you for the actions someone else took for it. I don't know about you, but you had probably at least 3-7 days to review your listing before it sold (unless it was a BIN and then you would possibly had a shorter time period). You should be reviewing your own listings to ensure their correctness.
Yeah, I don't know why you sent the wrong coin. And you don't know if he pulled a scam because you haven't heard from the buyer since the sale.
Im not mad at all, the outcome has no impact on me personaly. However i do consider what the buyer did as stealing. I also tried to cancal the auction, but you cant change the title once you have a bid, and you cant end an auction early for any reason.
Uhm? I just ended an auction already bid on because I found the camera did not all work. (Obviously not a coin.) I had not a hint of a problem cancelling it.