Should I grant an eBay refund for a coin received 21 days ago?

that attitude is bad for the hobby. Look the ad up- it was not listed as cleaned

 

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he could bring law enforcement in on this one- ebay "policy" is not very relevant

 

that is the way to do business- I conduct my business (coins and other) in that manner.

 

It should not be up to the obligation of the seller to state if the coin is cleaned or not. That obligation is fulfilled by the buyer.

When you buy a car, do you inspect it, or just buy it, and find out later it needs thousands in repairs?

That's why many sellers don't list it that way. They can be held liable for doing so.

Now if you said "uncleaned", then it may warrant a refund. Even then for the dollar amount, I would want a pic of it in TPG plastic, or the body bag receipt.

A raw coin is just that, raw, and what may be "cleaned" in the eyes of one TPG may grade in another.

 

coins are different than other items the FTC has guidelines on coins due to this type of fraud

 

If he was decent when asking for refund, I would do it. If he was a complete d--k then I wouldn't refund it and take the negative. But that is me and I am not in business for myself.

 

Who is to say the buyer didn't do any further cleaning before sending it to PCGS?

 

Where's the ad located, I can't find it. Anyone?

 

He might give you negative feedback EVEN IF you accept return. I'd make sure about fb before taking it back.

These are the kind of buyers that make selling on Ebay not so fun.

Refund, block, and move on.

 

If I were to list a coin that's been obviously cleaned. I would call it out in the listing. Thus preventing such misunderstadndings from happening.

Might I scare some bidders away? Sure. But I could sleep better knowing I've fully represented the product I'm selling. And I'd reduce the chances of finding myself in the situation you're in.

In this instance, I'd refund his money. My reputation as a seller is worth more to me than $400.

 

Lastly, once I'd refunded the individual, I'd ban the person from bidding on any of my other auctions. You can do that without his knowing with a couple clicks on your seller's page.

Some bidders are more trouble than the effort is worth. This individual, by bidding on an obviously cleaned coin, submitting it for grading, then demanding a refund outside the 14 day window when it came back as cleaned, fits into that category.

 

That is pretty nasty, and it is obvious by his starting this thread that he was not intentionally trying to rip someone.

You do owe him an apology, since you have no basis for your comment.

To the OP, pass, and if he negs you, then call eBay and gripe.

14 days is 14 days.

 

Wow, this is a tough decision.

1. If you knew the coin was cleaned and omitted that from the listing, then refund OR

2. If selling on eBay is your main source of income, then refund.

3. If neither 1 or 2 apply, then do not refund as your policy is 14 days and eBay should stand behind you on this or why even have a return policy.

Good luck!

TC

 

Here's what I responded to him today: "The most important things to me as a seller are: Having satisfied customers, selling authentic coins, and keeping a good seller rating/having positive feedback. My only problem in this case is that I'm not 100% sure I can take a $406 hit right this moment. So, by working with me, perhaps we come up with a solution that makes us both satisfied. How about this.... I get positive feedback from you, I refund you $120, and you keep the coin. Would something like this be agreeable to you?"
(For CoinTalk members, even by refunding $120 I'm not taking a loss). We'll see what he says. We've emailed back and forth one other time before this response by me and he was much more pleasant and reasonable sounding than the initial message. I would take the coin back for a full refund, and I still might. But I'm thinking it'll sell for $125 instead of $406 the second time around.

 

Partial refunds are always a good way to go if an agreement can be reached between buyer and seller. I think your offer is fair; however, if the buyer has a stigma against owning a cleaned coin, he may opt for a full refunf.

 

I'm still trying to find the auction.

 

Do not REFUND his money..14 days Past. Keep the Money. That's all.

 

While I have no buying/selling experience with E-bay, how do we know the buyer is not a member on this forum and reading all of our posts?

 

I disagree. In no place did it give a grade for the coin and the ad said to judge the grade for yourself with the photo...and the photo was very clear the coin was cleaned. I agree...the ad should have mentioned the coin was cleaned, but it was pretty obvious.