very upset with ebay

Ahhh.

So under this "presumption" the buyer should leave positive feedback once the item has shipped?

 

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I have been having this problem lately of the sellers not leaving me feedback at all. I would buy an item, pay for it immediately, and then receive the item a few days later. I always leave feedback as soon as I receive items, yet lately I don't get a feedback for the purchase.

 

ebay has to be the only place in the world where people expect praise for paying for something they bought. since when does paying for what you bought deserve a pat on the back? i have no problem with giving a buyer positive feedback AFTER the transaction is complete(upon delivery), but to give them a positive as soon as they PAY is not going to happen. i had a buyer email me and basically demand positive feedback before he would leave me a positive; i left him none. you expose yourself to shady buyers doing that, and the deck is already stacked against the sellers to begin with.

 

As soon as my customer pays and PayPal says it's "okay to ship" I leave positive feedback. The buyer has done his part.

Never had a problem doing it this way.

 

One more in a long line of EBay wanabees.

A site that has no coin category, and includes things like this in a search for "silver coins", just won't cut the mustard IMHO.


Memory Jug Stone Face Folk Art

 

Not at all, the buyer should not leave feedback until the item is in their hands and can be inspected to make sure that it is as described.

 

I'm not writing to take ebay's side or anything like that, but the slab image requirement has been their position for a while if I recall correctly. From what I have read on this issue, most listings get pulled for this if there is a complaint sent to ebay. The timeframe to pull these listings is so short, possibly, because there is no homework that needs to be done on the complaint; either the listing has images or it doesn't. If it doesn't, then it is pulled. Simply shoot the images and relist the items.

 

So in reality, the transaction is not complete right?

Seeing as how the buyer can still change his/her mind which will require more work on the sellers part. Right?

Why would the seller ever consider closing the feedback process before the transaction is complete?

 

Agree or disagree, this is what I do.

As a seller, I generally leave feedback within a day or so of receiving payment. I take advantage of the 80 characters by saying how quickly the buyer paid, i.e., "paid within minutes" "paid within 8 hours" "paid within a day" I think this gives other sellers a way to evalute who has bid on their items should they choose to do so.

As a buyer, I give feedback one I receive an item (typically the same day). If there's an issue I contact the seller and try to resolve it before leaving any feedback. I had two instances within the last six months. In one case, a coin got pushed out of an evelope by the postal services sort machine. I contacted the buyer and was given a refund. I also sent her the envelope so she could see what had happened. I left her positive feedback for good communication. The other time, the seller had made a mistake in an ad that said 6 coins but was only for three. I paid a three coin price and notified him when I only received three coins rather than six. He offered my a free coin in exchange and I left positive feedback. I think in both of these situations there was a "win-win" result.

Let's face it - eBay is basically a flea market. It's not Walmart/Target/CVS/Walgreens/(fill in the blank). It's you as a person dealing with someone else as a person. Approach it like that and there are very few problems.

As with anything else, YMMV!!!

 

the policy has been in place since last august. it is my fault for not knowing the policy. my point was that all they had to do is contact me and i would fix the issue. there was 24 items that were posted the same way. only 3 were reported. they were reported buy a buyer. 21 of them are still up. they will be fixed if i need to relist them. it's just frustrating to have things pulled when i was posting things the same way for ages. i now know the policy and i will be in complete compliance

 

FWIW, To the best of my knowledge, that policy is no longer published. I was under the impression that that policy went away with their last major update, but it was published long long ago (like 2006) as you must picture both sides of all slabs (without the 1980 exclusion). Eventually (like 2010?) they published the whole thing with the 1980 exclusion. Just to show it has be in effect, here is a note I got from eBay. Note the date!

 

So... as a seller, you want the buyer to leave positive feedback first?

 

Because the seller can do nothing negative to the buyer regardless of what happens thereafter. Even a positive feedback worded to say the buyer was a problem will be removed.

 

The problem with Etsy is it wasn't created to sell coins or other collectibles;it was created so people could sell handmade crafts, vintage items and arts and crafts supplies.

Using a site to sell something it wasn't designed to sell is dumb. Your market is extremely limited because the only way people are going to know you have coins listed on Etsy is if you post it here or random people stumble across your listings.

 

I did not say that. But, if positive feedback is the only way the buyer will communicate satisfaction.......then yes.

If a buyer emails me asking me to leave feedback, whether they've left feedback or not, I always respond by leaving positive feedback.

I DO NOT monitor my feedback on a daily basis and normally only get around to leaving feedback around every week or two weeks or when it crosses my mind. I do monitor specific signature confirmations though since I want to know if the item was delivered.

If I have a problem with a buyer I don't want to enter into any disputes having already left the buyer positive feedback. It's as simple as that since paying for an item is NOT the end of the transaction. Having a happy buyer is the END of the transaction and whatever method the buyer chooses to let me know they are happy, is fine by me. Most indicate their pleasure using the feedback system. Some email me asking that I leave feedback to which I do respond.

I never leave positive feedback simply because the buyer paid since buyers can still return items for silly reasons and or file claims without ever trying to communicate with me. There are exceptions for individuals that I know or have dealt with in the past. Heck, even some sellers get positive feedback before they even ship simply because I know them and trust them.

As far as I'm concerned, the transaction is complete when the buyer says its complete.

After all, ALL buyers ARE expected to pay for items they've won anyway. Whether its 7 seconds later or 7 days later. They are expected to pay.
Leaving buyers positive feedback with comments such as "Paid Right Away" or "Lightening Fast Payment", to me, just seems silly since the buyer may not want to keep the coin and as such, there will still be a lot of work left remaining for me to EARN that positive feedback.

 

Utopia Is Elusive

I believe your summative statement: "it's starting to make sense to just sell at a real auction house", says it all. You have other options than to continue utilizing a service with which you're dissatisfied.

I believe if you try a "real auction house" you'll find there's many more factors for dissatisfaction. The relatively insignificant feedback which you wont promptly receive, along with your funds, coins, or someone to discuss matters when there's an injustice. There's quite a list of concerning matters which can't be resolved when dealing with a "real auction house". As a 5 figure buyer at same, when the house secretively bought coins for which I'd placed the high bid, and I refused to pay for the remainder until I communicated with a representative, my "privileges" were revoked. A personal contact was never received, only meaningless written threats.

You can list your coins on eBid for minimal fees, and leave reciprocal feedback, but you'll quickly realize the advantages of eBay. You can sell on craigslist and in various other venues, use "square" or other alternatives, but I believe eBay will be appreciated.

Before 1999 Yahoo had a great auction site where I sold thousands of items with virtually no problems, having numerous return customers. In my opinion the site was optimum, where I received 100% positive feedback for my considerate efforts. But it appeared that buyers/sellers whined and cheated until auctions were discontinued.

I went to eBay where the sellers cheated, threatened, and promoted the credo "Caveat Emptor". I just sold/delivered the same products/services as previously on Yahoo, receiving 100% positive feedback, advancing to Silver Preferred Power Seller. The "coup de grace" was when a competitive seller closed 3 of my auctions, and then demanded a discount and free shipping. I informed eBay of the extortive action, and what would transpire in the future. Rather than discount, ship, still receiving negative feedback, as the past buyers feedback history indicated, I apologetically refunded his payment, and took the negative feedback. I lost my Silver level about the time that eBay increased level requirements and fees.

When dissatisfied, I believe there always are better alternatives, dependent upon importance of numerous factors. I hope you, as I have, locate more desirable choices. :thumb:

 

I had 2 removed because I didn't photograph the reverse of the holder... but that's because they were PCGS GENUINE NOT GRADABLE! They were problem coins. I called eBay to make my case. They said it's a black and white rule: If you say "PCGS" (or any other approved TPG) in the title, you have to show the full coin in the holder front AND back. I pointed out that the only info on the reverse was "NOT GRADABLE," but it didn't matter to eBay. Even though the numbers are on the front (which I clearly photographed), I still had them removed. I figured a grouchy competitor reported me. In the end, it didn't matter. I relisted them with the photos of the reverse side holder and made more than I thought I would. The only downside was that I had a "low policy compliance" for a month, but that doesn't affect the 20% discount for top sellers, it only takes away your "powerseller" status, if you have 4 or more policy violations.

 

I always leave positive feedback for buyers as soon as they pay. After all, they did their job. As for me, the seller, I have to pack it safely, send the right coin, provide tracking, & ship it quickly. All the buyer has to do is pay. As a seller, I have a lot more expected of me.

 

Advantages Of Simple Consistent Procedures.

Having sold/purchased thousands of items on numerous sites for ~2 decades, I concur, and have consistently utilized your procedures as a seller. In that time, I've never regretted my actions, receiving 100% feedback with the exception of one seemingly anally retentive competitive vindictive seller/buyer.

In the uncommon event that a buyer is displeased, I WILL determine a manner to minimize damages if it's determined that the buyer is reasonable, as the majority are. A total additional refund has never been necessary, but a partial refund, or something additional being sent is economical insurance for continued buyer satisfaction. Many return sales have been realized by implementation of the "Golden Rule".

One of the sites currently being utilized for sales requires appreciably greater manual efforts than "easy eBay". Feedback is required by the venue to be posted at 4 intervals in the auction contractual process, namely: at sale, receipt of payment, shipment, and summation. Past procedures of accepting/receiving quick payments (even shipping without payment, based on feedback) has allowed no more than 2 site visits for posting feedback. The items are normally shipped within 24 hours of payment receipt and prompt summation feedback posting.

As a buyer, I normally don't leave feedback unless the seller has posted same. I've found that less than half the sellers post feedback. They seemingly, as is reflected in this thread, don't consider feedback to buyers of any importance. The feedback of sellers is used as a referral in other venues to reflect promptness of auction contractual action. If the seller eventually leaves feedback within the following 45 days, reciprocal feedback is posted.

The majority of sellers don't ship with a "packing slip" that reflects item received correlation to a specific auction. I've won several similar auctions. Those sellers only receive a text positive feedback, if their auction is eventually located. A tracking number is also occasionally omitted. Sellers delivering promptly with a "packing slip" automatically receive a 5 star rating.

I generally don't believe in leaving negative feedback unless the seller is flagrantly dishonest, and has numerous posted negative feedback (e.g. It has only happened once). I believe that a P.M. is appropriate to document displeasure/problems.

SALUTE!! :thumb:

 

Which is why eBay's feedback system is flawed.

Payments, or shipping items should never be held hostage until a desired feedback is left by either party.

I had a seller hold shipping on me until I gave them 5 stars across the board. This was forwarded on to eBay/PayPal, and the item was shipped out right away.

Seller got a neutral from me for holding the item hostage for 100% positive feedback.