Any One Else Unlucky ?

Yes, I understand how legaleze works. (It rhymes with "Sleeze") Yes, I know they've covered themselves and they aren't breaching any sort of contract or guarantee. What I also understand is that their estimates are basically worthless, so why even make them in the first place?

I didn't mean to imply that I was going to start a TPG company. Only that fresh perspectives are sometimes valid and noteworthy and that it isn't necessarily wise to simply dismiss them as naïve.

Understood. But they are nonetheless providing that "estimate". And since time is money, they might as well be changing the price on a price estimate. Do you think it would be very professional for someone to give you an estimate for "$1,000", and then after you agree, and have made a financial commitment, they change their estimate to "$3,000"? I'm not asking if it's legal, because they're probably covered by the legaleze in their contract, but what I'm asking is "Is it professional"? IMO - It is not.

Understood. I'm not expecting quality overnight grading service for $1.99. But if their original "estimate" was 30 days, they should deliver within 30 days. It really isn't hard. What you do is underpromise on your estimate. If you think you can get it done in 20 days, you give an "estimate" of 30 days. If it looks like you won't be able to make it in 20 days, you dedicate more resources to getting it done within 20 days. If you absolutely can't make it happen within 20 days, 30 days should be your drop dead date. When you go past your own internal deadline, you should then analyze how it happened and take steps to prevent it from happening in the future.

You keep saying it's only an estimate, and that's why when I use the word, I use it in quotation marks. When I say I'm going to do something by a certain date, even if it's only an "estimate", it might as well be a promise. I know they've spelled it out in legaleze and of course they'll hide behind it if someone calls them on it. But here in Montana, we don't say one thing, and then point to some legaleze and say "Yeah, but we don't really have to do that, because we've covered ourselves right here." No, that's a New York thing...

 

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What it sounds like to me is, someone is in one heck of hurry to get their submission(s) back for a quick flip on eBay or elsewhere.

 

Chris, I wholly agree, especially with the last bit, "I would much rather see them take their time, do everything right and not make any mistakes."

I just don't see how advising a new impatient and excited or concerned new customer to phone the President or VP of the company is going to further this when the time frame for turn around is still short by their policies allowing for added length to turnaround. From the President on down, it's going to be the same answer I have been banging into this thread. If an irrational demand for service is made by this customer to push his submission through, its only going to delay some other order that may also be eagerly anticipated by another customer, so they can't do any upset caller favors. Where does it end? Who is more important? ... well, the answer to that is the extra fee the company asked for, but for which most individuals are adamantly against paying for as if it were some sort of trickery, which it is not.

 

Well, now, with your blatant biases having been shared, you should know that we cannot continue to discuss this objectively. Farewell Big Sky friend. :smile

 

Unfortunately, based on the OP's comments to your earlier response, I don't think your message is getting through.

Geez, if that's the way they do things in Montana, attorneys out there must be poor people.

Chris

 

So I win then. I'm OK with that... :yes:

 

Nah, they still make good money, there's just not so many of them around.

 

Hey now, don't get too full of yourself and please don't try to bait an unnecessary off-topic debate in this thread. I have nicely tried to keep this on-topic. This was clearly never a competition since the facts are something you only wished to discuss changing about an otherwise successful business of a leading industry service provider you have no experience with yourself, but for which you wished to suit your own personal ideals of how the company should be run. If you are unwilling to try to succeed in running such a company with the ideal policies and guarantees you speak of yourself then remember that PMG are hiring, But it may mean you have to relocate to sunny Florida for the job. Then you can tell us what it's really like from the inside... and Chris may even be willing to welcome you to his State if you make the trip. :thumb:

 

That's funny, because what it sounds to me is, someone was told something by a company and then it was changed. The OP deserves to get his notes back in the time he/she was told.

 

He/She will get the notes back in the time he/she was told, because the times are 'approximate'. Until you understand that you are missing the point, the time frame is not a guarantee, it will and it does, change.

 

Exactly what was the OP told?

Words like, "estimate" and "approximately" are not set in stone, nor are they to be interpreted as a guarantee either.

 

I see it as what I call a successful big butted business. That's a business which is successful, "but"... In this case, they are financially successful and their gradings are very reputable, BUT they have a problem with their estimates and backlog. I have to ask myself how much more successful they could be if only they could manage those better.

You noted they're hiring. Maybe they do care about their estimates and backlog and are working to do improve.

As you're probably well aware, I don't have the numismatic experience to be a grader. I could help as a business manager or a systems manager; the two things I do have experience with, but I'm happy where I'm at now.

I just like to have intelligent conversations with intelligent people. I especially like to discuss philosophy, but that usually involves politics or religion, and those are verboten here. Business is an acceptable alternative.

[/threadjack]

 

Nice, apparently everyone but you is a whiner.

So, everyone but you is arrogant, and nasty, impatient and mis-understanding, along with ignorant and illiterate.

This is understanding?

So, if that is so, why do you keep posting?


You have taken a posting that was merely an individual's communication of his unhappiness with a particular situation and turned it into a personal blast against anyone who agrees with the OP.

You sound like a shareholder.

And nasty.


I am sure that Doug will be shutting this thread shortly, and I am sure that you will manage to get the last word.

So, I will refrain from continuing.

But, to the OP, I agree with your comments, and I would call ask ask (politely of course) what is going on.

I have found that there may be a simple explanation, I do know that PCGS offers free slabbing with membership, economy of course, but they never took that long to return my coins.

Now I remember why I rarely post to your threads, or comments.

Bye.

 

[video=youtube;5DmYLrxR0Y8]http://www.youtube.com/watch?v=5DmYLrxR0Y8[/video]

 

Interesting Thread. Not surprised at all at the content but interesting none the less.

To the OP.. Give them a call and very calmly ask when you can expect to have the notes returned.. pretty simple and they are a very understanding group down there. I have used them several times as well as the other TPG's. Be aware that PCGS did have 6 notes of mine for several months and a phone call was made. That prompted them to move along so to speak. Seems that they have a few large Note shows and they had set them behind and I suspect the same is holding true for you this time.

Certainly be patient, but do call. Be cordial with the call and don't start out making accusations, just inquire as to how things are progressing and wanting to find out status. They actually have people in "Customer Service" just for stuff like this. : )

As to the naysayers.. as Edith Bunker would say.. Stifle

Sig Line #2

 

OP:
FYI
I just found this on the PMG site:

Estimated turnaround working 28 days
Current turnaround 78 working days.
Economy $25 28 working days 78 working days US notes valued at $1,000 or less. Five (5)-note minimum.

http://www.pmgnotes.com/services/services.aspx

 

Sounds like they should probably delete the part where they estimate 28 days. That would prevent this from happening to other potential customers.

Edit: To be more accurate, it would prevent people from having expectations that simply are not going to be met. I understand the words "estimate" and "apporximate" but it is still misleading IMO.

 

Krispy , why don't you just take a chill pill , and act civilized , your name calling is not appreciated by me , which is something you seem to do too much of . Keep it about the subject on hand.

 

Frank, really? Really? ...had you taken the time to read first, rather than react to how earlier posts were made, and thus follow the links given in post #8, you would have known already that the information you, "just found", was already given to the OP!

Please take your own suggestion and refrain from posting in this thread said you would (#33). I recall all too well why the advice of your signature line applies when you pop in, for it reminds me of just how 'idiotic' it is trying to talk with you given the general sourness that infects your posts and lacks topical content swapped for an abundance of diversionary banter! Seriously, if you want to 'moderate' you don't have to try to be so clairvoyant about what actions will transpire here which you have played a good part of setting off. Nor do you need to try to overtly persuade those here to view things from your distorted perspective, not when you can go back to your own sand box and play the bullish grudge bearing thug that irrationally bans people on personal whims when they can't objectively fulfill the moderator role themselves.

Why might I continued to post in regards to your comments directed at me? Far from having the last word, but more to untangle the erroneous perspective you continue to spread about someone else in your attack. As well, these comments point to your own lack of attention to the facts that were already provided to the OP, before you commented in this thread.

Again, any advice to call the company about this, is premature at best when the stages of this process are plain to those who will stop to read what's going on, and understand that they are standard and within ordinary turnaround time frames with this company.