Capital Plastics Holder...

Note: the following is a rant. If you do not wish to read it, then hit the back button located in the upper left hand corner of your screen.

After hearing how many "expert numismatists" say capital holders are the best thing ever....I bought a nickel type holder.

After getting it in the mail, I proceeded to put it together...and it all went down hill from there.

I noticed that there was scratches on the holder. Two large ones right in the viewing window. No big deal.

The 1st problem I encountered was the half dime hole being too big. The coin rattles around in it, and rotates as well. This coin is in very good condition with no wear on the diameter. There should be no reason for it not to fit well.

The 2nd problem was the holes for two of the nickels were too small. I could not place them in the holder flat. They had to be pressed in by a plastic mandrel. Only then did they fit, at an angle.

So here I am, slightly ticked off, but I keep a positive attitude and proceeded to put the screws in, this is where the straw broke the camels back.

There are the screws, and then the nuts. 4 nuts went in fine. The other two would not fit. So I took the others out thinking maybe the "3 layers" were too tight. Nope...they still would not fit.

So I took them out and examined them with a loupe. There were no burs on the nuts, and no burs on the holes.

So I carefully took a nut, and set it in straight, and used a plastic handle from a screw driver and very lightly tapped on the nut. When I mean lightly I could of tapped on a Robbin egg without harming it.

It proceeded to go in about 1/8 of an inch, then it cracked the middle layer!

So I used a knife blade to try and pry the nut off. The head broke off with just a tinge of leverage.

Well...oh well. So I put the other nuts in and decided to leave the other two problem nuts alone. Figuring 4 was enough..one in each corner.

So I put the bolts and nuts together. I then proceeded to tighten them. I'm no idiot....and I know your not supposed to torque down plastic fasteners.

So I took a penny and proceeded to tighten them. Before the bolt was even finger-tight, it broke in two.

I have been trying to get a hold of Capital for 2 days....I called both the sales and customer support line with no one to answer the phone. I will try sending them an email.

I know some of you will think different, but too me, this is an overpriced JOKE of a holder.

 

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Should have stopped when the coins would not fit before proceeding, exchange and or return. You would have saved yourself time and frustration.

 

I got it from a online dealer. I'm not going to pay to ship it back and have a new one shipped to me, would be almost as expensive as the holder itself. So hopefully the company will honor my request and ship a new one to me. I have paid almost $100 in the past 2 years paying for return shipping on defective products (not coin holders, but electronics and such). This is lost money and money paid due to lack of quality control standards.

The fitting of the coins was not the major beef, but they should at least make their fasteners out of something more durable than lexan. Nylon should of been used. I've never seen a plastic fastener split in half like that. Might as well made it out of bubble gum.

 

Have you thought about taking your case to your local congressperson?

 

Sorry to hear that.

 

Well, that's the deal when buying online and the chances you take if it's defective.

They'll probably tell you that you need to go through the dealer, not them directly.

Irrelevant to this issue, no need to cry but see my first response about buying items online.

I have when people put them in wrong or add too much pressure.

 

I've also noticed the quality of capitol plastics products declining! They ARE indeed well overpriced and poor quality. You're better off finding older holders and getting a bottle of plastic polish. Then buy NUMEROUS packs of screws because half will break.

BTW, finding nylon screws is a GREAT idea! I will definately be on the hunt for those.

 

Good to know I'm not alone with this issue.

They should of just used black or white nylon. The clear lexan ones they use yellow over time and look dingy.

I received a email back from them, but the person who handles customer service is "out of state on business".

 

This is probably one of the dumbest edited posts I have ever read. So if he went to a B&M shop, do you expect that he would take his coins with him to the store and test the product right there? Buying online does not increase the chance that a product is defective. If they tell him to go through the dealer, then their service is no better than their product. He isn't crying, he is ticked off and has every right to be. So what exactly is your problem? edited

 

Well of course, because email doesn't work "out of state" anymore. I know, I've tried it...........:rollling:

 

Ever hear of a file?

 

Noticed that they sell metal screws and posts for the holders. Seems everyone is out of stock on them, gee I wonder why?

 

Why a company as known as they are to have just one person deal with customer issues is simply ridiculous. That would damage their credibility for sure.

 

Sure! I've filed several coins to fit in a holder I paid a premium for....:yes:

Then I took those filings and filled the holes that were too big!......:hail:

 

This is the email I got:

I noticed they also sell a giant wooden stick as a "coin fitter". Says "works great for pre 1900 coins". The though of using a giant wood stick to wedge valuable old coins makes me cringe.

 

Have you tried calling their manufacturing plant in China? It's right next to Jinghuashei's Big Tree Mint.

Tel. 999-USA-FAKE

Chris

 

Ehh? I'm pretty sure they are made in USA.

 

Sadly, I think Chris may have hit the nail on the head. I find it hard to believe they would still manufacture these here in the U.S.

 

Hey, what do you know! That's the same info that's on the back of my cup o noodles container!