Question about banks.

Which is why i posted a couple of posts back that from my understanding ambiguity in a contract benefits the person signing it. You can't just add things to a contract after it's been signed.

 

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But this does not take into account extra coins they may have ordered because of the shortage caused by what you took. Especially if you don't order by the box. Banks do not order coins by the roll. And I'm sure it's not worth the time to figure what percentage of the fee to charge a customer based on how many rolls he wants. You do not mention the name of the bank (nor should you), but a samller bank will incur more fees than a larger one. Someone earlier mentioned that they do have an obligation to their business customers to provide change as needed. A business customer is not going to take "we're out of change, just gave the last of what we had to some kid looking for silver, he'll probably bring them back tomorrow". What they're liable to do, is move their accounts to another bank. which would probably cost the bank in question more money than losing your acount.

 

slippinin,

You're keep trying to argue why the bank should do what you want them to do.

Why not just go bank somewhere that does?

 

This is exactly what I was trying to say.

 

I understood what you were saying. It just makes it sound like the banks think the regular customers are irrelevant, which they probably do. I had money going through the bank and have for a few years now and was actually planning on maybe starting to transfer from some things i was going to put on ebay to that account. I might have lost money or made it, but the bank will never get anything from that now, if they would have in the first place anyway. I appreciate all of the comments and i'm glad to get some different perspectives on it.

The tellers would just walk back with the head teller and get them. Both of the people i'm talking about were clearly just lazy, you had to be there i guess.

 

Also, i couldn't care less about your politics. That does explain why some of you make up your own things to argue about though. How would i be able to make withdrawals without there being deposits? Doesn't make a lot of sense does it. The bank was never in any danger of running out of coins from me, you can speculate on some imaginary bank that only keeps what their business customers will use all you want.

They were extremely happy when i was taking the gold dollars they couldn't get rid of off their hands, so if you ask me they set the precedent by encouraging and approving that.

 

How much money do you really run through that bank at any given time? I don't think any bank considers "regular customers" irrelvant. It's just that the bigger customers earn breaks from the bank (just like any other business) because of the volume of business they do. What you're "planning on doing" is irrelevant to the bank, it is what you're doing now that counts in business. My bank treats me just fine. My wife and I both work, have two checking accounts, a savings account, a credit card, and my mortgage, all through this bank.

Define lazy. A teller not jumping to get you rolls because the manager told her not to is not really laziness. It's obeying orders. That's how most people keep their jobs.

 

I didn't give out any personal information because it's none of your business. I'm glad you were there and know what went on. You sound like you're really proud of yourself and you think you deserve to be in an elite group of people, good luck with that. Pat yourself on the back all you want, you sound like an unpleasant person in any case.

 

Funny, how many banks b****h about taking and giving coins and what do MOST banks have in them? A coin counter that take your change and even encourages you to bring your loose change into the bank as a convenient way to get rid of it... Then if you don't have an account there for example they charge you 10% for the privilege which usually isn't revealed until AFTER you dump the change into the machine..

Aah well!!

 

This is the best response you could come with??

1. I didn't ask for any personal information.

2. I wasn't there, never said I was. But I majored in economics in college, and have been doing business with various enterprises (including banks) for more years than I care to count. So I am speaking from experience, basing my comments and opinions on my education and those experiences. Nothing more, nothing less.

3. I am pround of myself, for what I've accomplished over the years. You have no idea what I do for a living, but trust me, I get great satisfaction from my job. I do not think I deserve to be placed into an "elite group of people". Just expressing an opinion (this is a discussion forum, and you started the discussion) which you obviously do not agree with, in spite of my explaining why I have those opinions. Stamping your internet foot and exclaiming "but I want it this way" does not help support your arguments. Neither does name calling and patronization. I, and several other posters, have offered you explanations on why your bank reacted they way they did. You still seem fixated on blaming the bank for being inconsiderate to your needs, despite the explanations given to you. Like I tell my co-workers, if you don't think you'll like the answer, it's probably better not to ask the question.

4. Patting myself on the back really hurts my shoulders, so I refrain from doing this. I think arthritis might be to blame. I am actually a very pleasant person to be around, kinda hurt that you said this. In spite of disagreeing with you, I have been fair and respectful toward you in all of my posts.

 

Slippinin,

I have read this thread and I think maybe you misunderstand a point Doug made. He said the banks pay for these coins. He is not, (not trying to put words in his mouth), saying they JUST paid for the face value, but other expenses.

A bank has to pay more than face value for rolled change. Either they buy it that way, (at a premium), or they PAY someone to take change brought in and have it counted and rolled.

Bottom line is the bank has more than $10 cost for a roll of quarters, or $2 for a roll of nickels. When you get rolls from them, open them up at home, and bring them back, the bank has lost money. You cannot reroll it like you received it, and they cannot risk your count is correct. So, your roll searching is a direct expense to the bank, something that they are not very happy about.

I would look at ways of obtaining coins that will not cost the bank anything. Look for banks with change counters, and talk to the head teller and tell her/him you would like to buy bags as they get full from these machines. This way the bank loses nothing by your searching.

Just my opinion.

Chris

 

The coin counters are not there for your convenience. They are there for the bank's convenience, so they do not have to deal with small amounts of change from paying (account holders) and non-paying (no account) customers alike. There are numerous threads on how these machines work ( search "CoinStar), so I won't go into that here.

Why shouldn't they charge a fee for non-account holders? They probably pay to have the machine installed and serviced. It's called the cost of doing business. Most banks post that there are fees involved for any service rendered to a non-account holder, if they provide a service to them at all. And a privilege is just that, given in exchange or as a reward for something (in this case, doing steady business with the bank). It is not a right.

 

I can only assume edited ~ Cointalk rule #2

http://www.cointalk.com/t34131/

 

I do not think any of us are considered to be so called Elite, we are just friends and collectors, that enjoy this great hobby.
And realise that banks etc. had their regulations. This is my thoughts.
Sandy

 

...that this post was directed toward me. I appreciate the editing, even though I would be curious as to what was said. Thank you.

With that, I guess enough said on this topic, at least from me.

 

I believe a couple false assumptions may have been made. First, all businesses must provide customerservice. Failure to provide customer service will and has resulted in the loss of customers. The loss of customers results in the loss of revenue, followed by a failedbusiness. Providing customer service is a very basic concept taught in all Business Management courses. Another assumption was that thepeople who swap out and search rolled coins are not one of those $10,000 a weekdepositors. Yes, if needed, I will go into a store and ask for change.

 

There have been a lot of assumptions made in this thread. I have no idea why people feel like their personal experience means they know what happened in a specific instance, even though i had already explained that the situation was not like they were claiming. If you ask me it shouldn't matter what someone brings into a bank in the first place if you have an account. My comment above wasn't that bad, but whatever.

 

No one said businesses do not need to provide customer service. What I said was that the $10/week savings depositor does not warrant the same level of customer service that the $10,000/week customer does (these are simply arbitrary numbers, used for comparison). That's economics. Which customer would you miss more should he decide to move his business to another bank? Catering to the small time customer, and letting your larger customers move on, is what results in failed businesses.

I don't have a problem with going into a store and asking for change. But I wouldn't get on an internet forum and complain if one turned me down. My point with that was that if simply ask a clerk to exchange a dollar for four quarters, and buy nothing before leaving, technically, you are not a customer. So "customer service" is not warranted.