Ebayer threatining negative feedback. advice needed

From Buyer
When I received your package, the roll of half dollars were broken and looked to be previously opened. The sealing was ripped and all of the half dollars were strewn in the bottom of the package. I was told I was receiving an un opened, un searched, sealed roll of kennedy half dollars and that is not what I received! I am thinking of leaving negative feedback but want to hear your response first. I see you have a 100% score and I do not like messing that up.

I tested a roll of half dollars in same packaging and threw it to the ground, it did not break. I have about a dollar profit in the item, so what do i do. I know he is full of it.

I wish there was a way of warning others about problem buyers

 

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Well that sux, is he asking for a refund? I would just ask him, how can I help you? If you gave him what the ad said then the transaction is completed. Check his feedback and try to find out what he's all about. Tell him that you don't appreciate getting threatened and you want to know what he wants. This is a time to be firm, honest and as civil as you can be. There are some real mental cases on ebay and you just gotta set him straight. good luck

 

You'll get advice on this page. It sounds like you have a case of feedback extortion, but eBay is pretty strict on the interpretation. The buyer has to explicitly demand cash or another item from you, in exchange for not leaving negative feedback, before eBay will recognize the buyer as a feedback extortionist. Demanding money back while keeping the coins, on threat of negative feedback, counts as extortion. If you have gotten such a threat - it has to be either explicit or clearly implied - you can report the buyer here.

Unfortunately, eBay puts the onus on you to resolve the issue with the buyer. Sellers are expected to report only as a last resort. That's why there's a whole crop of disgruntled sellers who've quit eBay entirely.

 

Nice suggestion, and the other ones are great, but sellers can only leave positive feedback for buyers. That's been eBay policy for some time now. Unfortunately, there's no way to tabulate feedback not given (which is the only way sellers can express dissatisfaction through the feedback system now.)

 

Offer him that you will pay return shipping for him to return the item with tracking.

 

Ask them to send you pics of the damage.

 

Yeah but if the OP looks to see what kind of feedback the dude has left for other sellers he will better know how to proceed. I recently had a similar thing happen to me over a fishing reel. The buyer said that the reel reached him broken and that I had sold it broken. I told him that I sent him exactly what was in the pic. I honestly thought the guy was lying to me but sure enough he sent me back the reel and it was broken. It had gotten broken by the Post Office as I wouldn't sell a broken fishing reel. Anyways, after listening to the buyers threats and having to listen to him accuse me of something I would never do, I refunded his price plus shipping costs. I still thought he was gonna leave me bad feedback but he didn't. You just never know.

 

Good point! To be honest, I've never had any bad luck with a buyer so I don't have the experience you have.

 

I think the post office is probably the culprit. On rolls especially, put the word "fragil" and "hand cancel" on the package. They can break open from rough handling. The idea of a coin picture is always helpful, including the package as well.

 

It doesn't matter what his FB is. It doesn't matter if he's lying. Buyer will simply file a SNAD. Ebay will side with him, and he will file a negative. If you don't care about the neg then stand your ground. If the neg matters then offer to pay his original shipping, plus the return shipping, and full refund, when you receive the item back.

 

I don't sell on eBay.

 

I personally hate eBay, but it is how I get most of my coins, and also how I make money to buy my coins, they put a limit of seven items per month on my account because I shipped some items too slowly, what the buyers and eBay didn't realize was that I was in the hospital! Now they will not do anything about it and I have to wait a whole year to get my account back in working condition, their dispute service also sees no evidence, only arguments, where they side with the buyer to make them happy.

 

You may be right, but bkozak33 said that he tested it.

Can the U.S. post office be that rough on a package?

 

Yes, they absolutely can, I bought an old computer modem and it looked like they took a sledgehammer to the box during their lunch break, they item was completely destroyed, in pieces so sharp they cut the sides of the box.

 

Cripes! Something heavy must have fallen on it. Again, I have to confess to lack of experience in the matter. The closest I've come to something like that was reading old post-office jokes in Mad magazine.


Edit: Come to think of it, a wrecked package would look flattened.

 

I always give people the benefit of the doubt on these issues as I have been on the receiving end as a buyer. Things can and do get destroyed in the mail, and having a roll crack open is not beyond the pale.

What is/was your return policy? What is he asking for, a refund?

What was the item, was it just a roll of modern Kennedy half dollars that you sold for $11?

My thought is, if you sold the guy a roll of Kennedy half dollars for $11 then just refund him the shipping plus the $1 extra and let him keep the coins. He does not benefit and you loose the shipping expense. Next time you ship a roll put it in one of the plastic roll things, it would be $0.50 insurance.

 

This is a no brainer: Offer a refund.

 

Lesson learned, make your packaging bomb-proof. When I ship something like that it could survive anything.

Personally, I'd offer a refund and they pay return shipping on the grounds that you cannot be sure they didn't open the roll and decided they didn't like it. Of course, I'm assuming this was an OBW.

 

Agreed... the OP doesn't state how he packaged this roll, but multiple layers of bubble wrap and shipping in a box is a must. You just can NOT ship a roll in a bubble mailer or an envelope... it MUST go in a box with plenty of added protection. The roll has to be stable, all voids in the box must be filled. Any adverse motion of the roll is what breaks it open.

 

And then block him. Sorry but the buyer is always right in eBays mind and it is something you have to learn to live with on there.