Spare me the soliloquy, please. If you really didn't care, then you wouldn't have called PCGS in the first place, you wouldn't have ever gotten "2 different stories", nor would you have stated this thread to vent. Respectfully...Mike
Forgot about that, but that also could be a good reason as to the delay... 86k morgans, pucks being released and slabbed... busy time of year for the TPG's.
you are flat out wrong once again. It amazes me that people continue to just fabricate scenarios to make excuses. I don't send a lot in, I thought it was 20-30 calendar days originally, so I didn't worry about it until what I thought was the end of the estimate on the 28th. I didn't call on the 20th day, or the 25th day, but the 30th day . When I called they explained it was 30 business days and it was only the 23rd business day, no problem. The issue was when I called back on the 30th business day to check on the order it wasn't the 30th business day anymore. That's why I started the thread, go back and read the original post. Again, you are entitled to think that is outstanding customer service, I really don't care. But it isn't unreasonable to talk about a service issue like that when they give you 2 conflicting stories and push the goal posts back just so they can claim they are still within their estimate.
Yes, what is the hurry? What are you talking about? I'm not complaining that they are slow, I am complaining they changed their story and created a whole new calendar so they can say they are within their estimate. Please, try to keep up.
THEY don't give 2 hoots about their estimates... they post that information so that people will know what to expect when submitting their coins. It clearly states that it's possible that it may be longer. Did you talk to the same person the 2 different times you called? These people you call have the exact same information that you do on their order screens. They have a little inside knowledge of the TRUE turnaround times... and that's what they give you. Maybe the person on the phone was mistaken... maybe you were... I don't see how that has turned into a 4 page thread...
I think it is clear they don't give 2 hoots, I believe it was different people each time, don't know. They both pulled up my order by the order number in the computer. I don't have access to anything that says how many business days we are at. I don't know how it turned into 4 pages either except for the fact that people want to purely fabricate anything they can to try to act like there really wasn't any problem at all. Let me try to sum it up one more time, after what I thought was 30 days I called PCGS to make sure my order was OK, I was told it was 20-30 business days not calendar days. My mistake, They told me the day I call was the 23rd business day and to call back if I hadn't heard anything by 30 business days, which would have been yesterday. I did nothing until the 30th day and called back, only to get a DIFFERENT STORY about what the number of business days had been. All of the sudden 30 business days wasn't Monday it was Thursday. I felt that was poor customer service and I decided to let others know about it. That's it! I know their times are estimates, I know it wasn't a contract signed in blood, I know things take longer than estimates sometimes, never said otherwise. If you think there is no problem with that, or that I am making it up I don't care. But I feel that is important enough to post about. If someone doesn't think it is a big deal or worth 4 pages then they should participate in another thread.
Wow. Talk about "fabricating" scenarios! Absolutely no one said this was "outstanding" customer service! And that bit about "push the goal posts back just so they can claim they are still within their estimate"! Where'd you get that one from? The CS Rep? IMO, there's no reason to claim they are within their estimate since there is no guarantee offered on the turn around time. Pure fabrication IMO.
Right, absolutely no one said it was outstanding customer service. And I never said anyone did say it was outstanding customer service. I said I didn't care if someone thought it was outstanding customer service because it appears some people in the thread don't consider it bad customer service. Sorry if that was a little too complex. Where did I get that one from? Yes, the CS rep. When I called on the 28th I was told to try back on the 30th business day it was only the 23rd business day. Then, when I called on Monday, the 30th business day they said it wasn't 30 days yet, 30 days would be thursday. Yes, that means they pushed the goalposts back and yes, they claimed to still be in their estimate. It really isn't that difficult, and I have a hard time believing you are really as dense as your posts would imply. I would say it has been a good troll, but I have seen better, much better.
This is beyond civility and the rules regarding other members. With over 1100 posts, 19Lyds is far beyond the meaning of the claimed term. I see no future in this thread, BUT, I will let it go a little longer, but any further violation will bring prejudice and action. Thanks, Jim
If you really think that is worse than him telling me to "get over it" or that I am just "whining" I apologize, but that didn't seem very civil to me at the time. And far from trying to contribute to an understanding of the problem I am having or just expressing a different opinion on what happened the last several posts seemed rather personal with the only purpose of egging things on.
They're too busy grading the coins for the people who submit 1000 modern coins to try to make MS70, so that they can sell them for huge premiums
If you are so patient why are you calling in the first place? You'll get them when they are done with them. And if you don't want to hear two different stories, don't call twice.
not being patient would have been calling on the 20th day of the 20-30 days not the last day like I did. That's probably as bad as those impatient people that call UPS when their 3 day select shipping hasn't shown up on the third day. Totally unreasonable. Yea, you are probably right, I should have known they would have changed their story. So it isn't their fault for changing their story, it was my fault for listening. Got it.
cncman - I think what people are trying to tell you is that the problem you have been experiencing is not something new. Turn-around times for both NGC and PCGS have been terrible ever since the day both companies opened their doors for business. In other words, turn-around times have been terrible for 25 years now. Nothing has ever changed. Well I shouldn't say ever changed, they have changed. I can remember countless reports on the various coin forums over the years where turn-around times stretched as long as 3 or 4 months. David Hall himself has written in various coin mags about how in the beginning turn-around times often stretched to 5 or 6 months. So it isn't that your complaint is not valid, it's just that it is nothing new or unusual. People that have submitted to the TPGs for decades know this. To them turn-around times stretching out well beyond what was estimated by the TPG is completely normal. They are used to it. They have absolutely zero expectation of ever getting their coins back within the estimated turn-around time. Rather they expect that estimated time to double most often. And should wonder of wonders actually come to pass and they get their coins back anywhere close to the estimated turn-around time - they claim it as being nothing short of a miracle and count their blessings. I guess what I'm trying to tell you is this - if you submit coins to the TPGs, you'll get them back when you get them back and not before. So don't even bother trying to expect it to be within any given time frame. That'll save you a lot of frustration.
When you call these TPG's you have to understand that the people you talk to are sitting behind a desk and don't know whats happening from one second to the next and things change just as often when you are dealing with the human element ,, So if one person may have told you one thing because at that moment the responce to your question was correct in there mind and factering that things change from one second to the next,,,Then when you call again things might have changed once more,,,I know it can be a pain in the butt,,but that what the world is like and as soon as we learn not to sweat the small stuff the sooner we will live a better life.
To add to what gdjmsp said above the grading companies have been slammed lately. Some of these orders have been taking 45 days. It is not like the hold your order for the 30th day so really the calendar days are rather irrelevant. When your coins are up they will grade them and get them out. They want them done sooner rather than later. The entire process the coins go through once walking in the door is very time consuming, there is a lot more to it than most people would think. Patience is the key here.
The problem is that they have your coins. There isn't anything you can do except stress yourself over this. You will get them back when they send them. That's the brutal long and short of it. Calling them again may make someone aware they have the shipment ready to go out, or not. It wouldn't hurt. But since there's nothing you can really do about it except wait, I think you should relax and start getting everything you need to change TPG. By opening the new account, at least you feel like you are doing something. ANACS gave me a fright some time ago, but everything was fine in the end. I like those guys.
guys, I don't know how many times I can explain it. I know it can take longer than the estimate, I know it isn't an ironclad guarnatee, I know it happens all the time, I know it isn't something new, I know I should expect it. My problem isn't the amount of time it is taking but that they told me 2 conflicting things one of which has to be wrong. It isn't a question of patience, these aren't high dollar coins I need in a hurry for an auction, when I get them they are going in the coin box. If they would have told me "hey we got really slammed, it's going to take a little longer than we thought we will try to get those to you this week" we wouldn't be having this discussion. I thought fellow collectors would like to know that PCGS gave me 2 different conflicting stories about what constitutes 30 business days. If giving 2 conflicting stories about what constitutes 30 days just say it doesn't bother you or ignore the thread, but don't try to say that there is nothing wrong with them giving me 2 different stories. That somehow this is actually a problem on MY end not THEIR end. I think desertgem was right, there isn't a future in this thread, so posters can keep posting that this is all about me being impatient and there is nothing wrong with giving 2 different stories and I will sit back and post the results when everything is done. Thanks for listening.
The OP's complaint is that he received conflicting information from the folks who handle the Customer Service phone lines. Ignoring the fact that these folks simply look up the order on their systems and more than likely repeat whats shown on their monitors based upon some algorithm thats been programmed into the system.
