Sold on ebay, full disclosure & pics.....

I would say you learned a valuable lesson. While there was no intent to defraud on your part, and your description was accurate and honest, by not offering a refund, you appear to be hiding something, whether that is the case or not.

In the future, you should offer a 7 day refund, no questions asked, buyer pays return shipping listing. At the very least it shows you stand behind your products. Now, you've got a 100% feedback of 49. This buyer could neg feedback you, it'll knock your feedback to 95%, enough to seriously jeopardize any future eBay sales.

eBay is going to give the money back to him and take it out of your account anyways. If I was in your shoes, I'd give the buyer a refund, unless you don't care about selling on eBay any more.

 

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Refund is the only way out of this, Even with your description ebay policy is strickt on those.

I have sold for two years on ebay with over 1000 sales and if asked for refund I do it right away with out questions.

Siggi

 

It makes no difference what you say, promise, list correctly or lie about, eBay's policy says that if the buyer does not like it, they can return it and they will receive a full refund - including your original shipping. All they need to do is prove that they returned the item - delivery confirmation. Guess who loses. They best you can do would be to offer full refund less shipping and hope he takes it.

 

And you still don't have a leg to stand on given eBay's "Buyer Protection" policy. If a buyer claims SNAD, there isn't a thing you can do about it. If the buyer gets UPS to reroute the package to an unconfirmed address (easy to do), you don't have a leg to stand on.

This is why I stopped selling on eBay. I might try again someday, but it scares the heck out of me. But I'll bid on auctions that I never would have touched before the policy went into effect.

 

Unfortunately, what everyone is saying is correct; there's nothing you can do. You can do it the easy way (grant refund), or you can do it the hard way (refuse the refund, get a neg) and in the end the buyer will still get their money back from you via ebay/paypal.

Ebay is definitely geared towards the buyer...the seller has very limited protection. Which I think is backwards, because it's the sellers that butter the bread of ebay...the sellers are the ones who have to pay all the fees.

-LTB

 

Yep - same here if I see something I like. Plus double your protection - use a credit card with paypal. Learned that years ago with paypal.

 

Definate squeeze job! PMD coin, not an error.

 

Ebay is definitely geared towards the buyer...the seller has very limited protection. Which I think is backwards, because it's the sellers that butter the bread of ebay...the sellers are the ones who have to pay all the fees.
-LTB



Without the buyers there are no sales. The buyer is THE MOST important person in any transaction.

 

Um, without the sellers there are no sales, either.

It's symmetric, and it's silly to claim "the sellers pay all the fees" -- if they charged the buyers instead, buyers would still be bidding things up to the same prices (including buyer's premium), and sellers would still be getting the same amount.

 

Holy crud it took like 5 mineuts to load the ebay page cuz of your description nice!

 

I would take the coin back and refund the money. Then spend the $5 and send it to Dr. James Wiles at CONECA, to see what the heck it really is.

My reasoning is, that the buyer will fight you on this and it is easier to refund the money, take the hit and get that part over with.

Second, if Dr. Wiles would authenticate it, you can re-list it and start the bidding at whatever you want. Say 300-500 range. It may be worth more, depending on the buyers who see it. We already know that $280 is not out of the question. So I would take the gamble on this one. There may not be another one like it.

If it is PMD, then you lose. But you never expected to sell a PMD coin for $280 anyway, really. And I don't think you would want to take advantage of someone over this ? Although I agree that a buyer takes responsibility, the system is all about "buyer protection". Next time, take the return but toss in a hefty restocking fee of 20% or so to recoup your costs.

IMHO
gary

 

selling

I had something I did not know anything about other than what I gleaned from the internet. Someone wanted it, I let them have it.

It was something fun to do with the kiddo's. (started as a scout requirement filler). :taking-a-bath:

I suppose "mistakenly assume" that if I am gonna spend over $50 (heck even $10!), I want to know everything there is to know about what I am getting. If it were reversed, I would be more embarrassed that I did not read the description and use the pictures and info provided FREE of charge, before giving someone my money.

 

'Nuff said. There may as well not be an option for a return policy. Buyer wins every time with a SNAD, regardless if it IS described to a 'T'.

 

After seeing the auction item in question, I have to agree 110% with BadThad's comment. No question it's a squeeze job....and no question you will lose with ebay and paypal, as well as taking a negative from the buyer. Refund the $$, and put the 'thing' back in the jar, or throw it in the 'need a penny, take a penny' tray at your local convenience store.

 

And without the seller, there are no buyers. It's the whole chicken or the egg argument.

Wrong. When supply is low and demand is high, the seller becomes the most important person in the transaction.

How is it silly to claim that the sellers pay all the fees, which fees does ebay/paypal charge the buyer?

-LTB

 

The drama continues!!!!!!!!! lol

I got another email from that person who purchased the coin.

I had asked if she had read my q & a and had taken into account any of that info prior to purchasing.

"no i did not read the Q&A... it was a about 10minute before it ends and i was just looking the picture and the discription you put in there... ..( i did read it after i already won so thats why i asked you first if this is coin is genuine and you said it is).i never had a problem buying error coin here in ebay. and i believe you are selling a geniune error coin and so i did bid and trying to buy it.... Is this how you make money? selling something thats is not realy genuine!....this is like taking money to other people. "


She is refering to my prior email when she asked if it was real....
I have not had it graded. In the description and in the Q & A area, It is clearly marked Uncertified. If you do have it graded and there is an issue, please contact me with your findings and we can determine what to do next. I however believe that it is genuine. :dead-horse:

 

I just spent the $. DH had a slight heart issue and we had the ambulance take him to the hospital. $500 later....... he was fine.

when it rains it pours.

 

LET ME GET THIS STRAIGHT!


I can sell something on ebay, the buyer can claim he/she never received it or it was a fake and Paypal will issue them a refund?

And I would be out my Item? Even if it wasn't fake??

 

Agreed Completely

Amen!!! General rule of economics!

What he was trying to say is that there are a lot of sellers who place a larger S&H fee to cover ebay fees, or they charge more for the item purchase, thus in a sense
"passing the fees to the buyer" to which I partially agree

 

If the buyer claims the item is fake he has to return in the same way he got it from you. But if you send a item that has no tracking or confermation of delivery he can claim that he did not recieve it and most likely paypal or ebay will close the case in his favour. Out all the items I have sold few have been with problems and the majority of people that are on ebay are honest people. Ebay has changed and will never be the same. But if you want to sell you must use common sense and knowlidge of the rules.

People like Tukas is an example of a seller who does not do their research and think that they can get away with these kind of sails. Like with any company/store you have to know your product.

Ebay will close his case in the favour of the buyer and if I was the buyer I would have opened a claim long time ago.

Siggi