Well it happened :(

Rich, I FULLY agree with your comments regarding THEM (those at USPS, UPS, though FedEx isn't that bad at all, in my opinion). They are the 'keyholders', and I believe they make it so you just can't understand their policy for a successfully filed, accepted claim... as I said before (and you know this, having thousands of transactions)...they LOATHE paying off a claim. They have no problem taking insurance $$, but make you jump through flaming hoops to get your money back. I'd imagine there are many out there that simply give up, because the procedure is so involved, and time consuming (coincidence? I think not). You use whatever means you feel is best, as we all should...bottom line is NOONE wants to lose ANYTHING. If you buy a coin, you WANT that coin. You CAN be made whole again by getting your money back, but you are still 'defeated', as even though you have your $$ back, you really don't have what you want. I apologize if I came off as gruff, but I was only trying to make it clear that NOONE will 'look after your interest' as intently as YOU will.

The only ones that really know their stuff are the people that AREN'T at the facilities....the only ones that know what they are doing are on the phones at the regional centers...and the WILL help you resolve a problem, unlike those that work at the facility.....at the facilities, you are just another customer. The regional call center, well, they just make a call, or shoot an email off, and all hell can break loose....as I said, the OIG is involved, and my local carriers facility has had the OIG up their 'coolo' since. Noone is happy there because they are actually having to do their jobs now. My regular carrier is cool with it, and understands fully, as he knows what I get, and he takes care of my stuff...this whole incident happened when he took 2 days off, and a temp carrier handled the package (I doubt it, as I was home on the original day of 'delivery', when it was signed for at 9:14pm. They began by saying 'noone was home, we attempted delivery', as I followed the tracking and knew the day it was coming to the house, so I was here, what with it being a $600 package, and it spiraled from there. Fortunately, I am one that doesn't 'lay down' and just let things fall apart. I fight for my rights, and if I can't get my item, I'm damn sure getting my $ back.

Funny thing was, I sent the info they wanted (proof of payment, evidence of item) via FedEx overnight.....I got a call inquiring as to 'why' it was shipped FedEx. I simply told them that 'they got the delivery done correctly, I didn't trust your system to get the info you needed to you in a timely manner'.....they were speechless, as it showed them that delivering something shouldn't be a difficult experience.

 

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I doubt a seller would insure a roll of nickels.......

 

The package was insured as it should be for any item over $70. I will be filing a claim with paypal and head over to the post office to see what they have to say. based on the damage on the envelope, I believe it must have went through a machine. I do not think the seller had anything to do with it. All he sellls pretty much are rolls and has good feedback. As far as the "cut" on the package, I actually think it was pushed through the package, it is much more of a rip then a smooth cut.

Oh well, I will let you all know how it turns out.
The seller was notified, and replied to me, saying he would start a claim and I should do the same thing.

-g

 

After further review, it looks like the package was sent from a seller in Mass....I'm in Mass and have mentioned MY problems with the USPS. Perhaps Mass postal workers are more apt to steal things from the mail?? It looks more like the package got wet, making it easier to 'open' the paper, then perhaps slicing the 'bubble wrap' attached to the paper????? The opening seems to not be 'squeezed', or forced, out due to it being pushed out by the sorter...it didn't reach the end of the mailer to have it forced out by a sorting machine. Just my opinion/observation.....

 

Just an update

Well I started the process. I had to file an insurance clain through the usps.com website.

I will keep the thread updated so folks can follow my progress in case it happens to you.

I have not involved ebay or paypal protection yet. I want to see what happens with the Postal service claim first.

*has fingers crossed

 

Good. So much for " Only the seller can file a claim " nonsense. I would be mind full to encourage to them to open the claim with EBAY and or PayPal . If there is going to be any monies paid on this claim , more likely than not , the larger amount will probably be awarded by those entities . That does not lessen the importance of filing a claim with USPS . Theft is theft and must be reported and investigated . The seller should be able to compensate you for your total cost's .

 

I have no idea how you managed to file at USPS, but you had better file with eBay soon. USPS may take 90 or more days before you find anything out. Go to the the nearest PO and ask them. On eBay, however, you must open the case within 45 days.

http://pages.ebay.com/help/buy/questions/item-not-received.html

 

Gbroke has noted that the " Seller " has already filed their claim with EBAY & PayPal . I also suggested that he , as the buyer should also file a notice of non-receipt of Purchased items with EBAY and PayPal if he had paid using that service. Both the Seller and Buyer should be mindful of the time restrictions for opening a claim. I have never had to test either the Seller or Buyer Protection , fortunately. I hope this works out for both.

 

I am pretty sure that the seller's claim was with USPS. What gbroke may well have done is to provide evidence to support the seller's claim at the USPS.

As for the, seller filing a claim with EBAY & PayPal somebody needs to show me how to do that. I have never seen anywhere a seller has any protection through them. I have never heard of any seller having any protection through them. On the other hand, I have seen and used the buyers protection through eBay and have always been successful and pleased.

 

Rim, you misunderstood Gbroke. He filed a CLAIM with The USPS . See the link I posted . USPS mail recipients can and should file a claim if their mail arrives " opened " , damaged in any way , or goes missing . One does not have to be a Buyer or Seller; or even a Sender to file the claim.

In opening claims for shipments originating from seller subscribers of EBAY & PAYPAL , their individual policies , allowances and restrictions for either entity, or , the Seller Protection or Buyer Protection are totally independent of the USPS claim filed by the recipient or receiver as you will , in this case.

 

As for USPS, when it is all said and done, the USPS will send a check to the seller - assuming they send a check at all.

You keep using the term "Seller Protection" with eBay. Show me! I am well aware of their "Buyer Protection", but I need to learn about their "seller Protection". BTW, I am also aware the eBay protection is independent of the USPS.

 

The Sellers Protection , is applicable if only the seller utilizes approved Payment services such as , but not limited to PAYPAL . https://cms.paypal.com/us/cgi-bin/?...tent_ID=security/seller_protection_learn_more This is Protection , that the seller is afforded per the PayPal Account agreement . In this case, PAYPAL has the shipping transaction information . How good this actually is, I really can't attest to , since I have never had an occasion to have to make use of it.

 

Buyer & Seller coverage

https://www.paypal.com/helpcenter/m...&countrycode=US&cmd=_help&serverInstance=9014 There may also be additional protection coverage applicable though one's Credit Card company . I'm not at all sure how they works when the issue involves numismatic related items . I'm just grateful I've never had to be involved with these such claims. It should be a good wakeup for those, including myself , who don't fully comprehend all the legal mumbo jumbo written into these " Policies " . I can only hope it doesn't turn out to be like those " Extended warranty " policies one can purchase , which ultimately more often than not , turns out to be worthless .

 

Well, it is not technically eBay, but that is what I was asking for. Thank you!

 

Yeah it's confusing . One actually Owns the other .

 

Generally, poor packaging is the cause of damaged packages. Heavy items should be taped inside so they don't move when thrown or handled. Yes these packages are thrown when sorted. If you use a box I would also tape item inside and tape the edges of box and fill excess areas inside. Believe me the last thing a postal carrier wants to do is deliver a package or letter with broken or no contents!

Lack

 

Just wanted to give an update. I went through USPS website to file a claim when this happened. I received a check today from USPS for the full amount plus a few bucks! Ebay was not involved and the seller was very cooperative. I am pleased with the fast response from USPS.

 

Great!

 

sweet!

 

Glad you got it all squared away!
I did learn that buyer's can file claims, as well they should! We payed for it, and a lazy seller might not be in a hurry to file.
Good Stuff - Thank You!