A very nice dealer story!

In a previous post I had asked what I should expect to get on some silver when we were just over 30 an ounce a couple of days ago. Many of you said 18 to 20x, and I was fine with that. Anyway, I didnt make it to the dealer before it droped back to 28. When I talked to him the day before he was paying 19. I went to the dealer yesterday. I also took my 8yr old daughter with me who got 4 A's and 1 B on her report card. I was going to let her pick a few coins that she liked because she did so well in school. Anyway, I asked my dealer what he was going to pay for silver at 28 an oz. He looked at his computer and gave me 21x face!!!!! Then to top it off, after my daughter looked through and chose 8 really nice world coins which totaled about 25 dollars, he GAVE them to her!!!!!!!!
Needless to say, he now has 2 very loyal customers. One old guy, and one 8yr old who is SO happy she gave the dealer a big hug as a thank you.

 

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Great story.

 

After all the "dealer horror stories" we've seen posted, a positive experience is a welcome relief. There's still some good ones out there!

 

This dealer has it figured out. Treat your customers well, and they'll keep coming back. They might even tell their friends...or post about it in an online forum.

 

There are some fantastic dealers out there. It's just the curmudgeons that get most of the press.

 

:jumping-jack::jumping-jack: I always love this happy ending!

 

Yes, it is nice to hear the good stories. Too often, we dwell on the negatives, and this dealer has certainly figured out what it takes to make a customer satisfied.

Best wishes, Mark, to you and your family for the holidays.

Chris

 

I was more than satisfied with his silver price but when he gave those coins to my daughter I was thrilled. He really didn't have to do that and I even mentioned that to him. He insisted on giving them to her because she got really good grades on her report card. I had every intention of buying them for the same reason. Granted the coins were inexpensive and maybe cost him 5 or 10 dollars but that small gesture was absolutely priceless. You might think he handed my daughter a million bucks. She is still looking at the coins now! He sparked her interest in coins better than I ever could have. There are some real nice people out there just few and far between. I once again have hope for all of us. At some point I need to pay it forward.

Thanks Chris! Best wishes to you and yours as well!

 

Was the dealer a big overweight guy with a long snow-white beard, cherry red cheeks, who wore bright red pants with a wide black belt and big black boots and when he laughed he grabbed his big belly and went HO-HO-HO!?

Don't say if he wasn't.... that's the way I'm imagining him.

Great story!

 

Thanks for sharing this story with us.

 

Come to think of it I did see some deer behind the shop!

 

I knew it!

 

nice story, one of my favorite dealers, Pat, at Belvedere coins once bought a bunch of proof sets from a gentleman, he was busy and did not look them over too closely, afterwards he discovered two no -s coins in the lot, he contacted the person and gave them more money. He could have just said their loss, my gain, but he shared the boon with the seller.

That action is a challenge to me, to always be fair when dealing with others.

 

That's great! I have had great experiences with my local dealers and two not-local but regular visit dealers, but that is really going above & beyond!

 

That was a nice gesture. I have often considered the ethics of special knowledge in cherry picking. The ethics of the above described situation to me would boil down to how the customer approached him. Did he seek an offer or ask for an evaluation? A fair offer is 50-80% of retail to me, depending on how long I expect the item to be held in inventory. This would be for UNATTRIBUTED coins which they are. If I was asked to evaluate the coins and I agreed, then attribution is part of the process and the act is simply correcting a mistake.

Now special knowledge has generally been considered proprietary and thus ethically something from which you may profit. It is in this vein that I can cherrypick in good conscience. It is also the reason that I sometimes pay too much for a coin which turns out not to be the variety I was thinking it was. I do not consider it ethical to ask for a refund.

In either event, the customer and all he comes into contact with will feel much safer doing business with him in the future.

 

Personally I love these stories of where a person not only does what is morally right, but than adds generosity on top of it to boot... Kudos!

 

I think you should mention his name and location. As when a dissatisfied customer is multiplied by 10, a satisfied customer is the best advertisement.

 

Thanks for clarifications that are helpful to those of us who are still rather new to the hobby. It seems a large part of the hobby is being trustworthy yourself and finding others who are like minded.

 

A great story at christmas time and sounds like something my local dealer would do. Thanks for sharing.