I haven't seen any threads about this so I figured I would start one! I bought 2 of the $50 uncirculated Gold Eagles from the mint, and of course the first 2 coins had imperfections which were fairly obvious (marks in the field to the right of Lady Liberty). I was none to happy about this so I decided to take advantage of the Mints return policy which I had never done before...
I must say although the return process worked, it is very strange that they don't just exchange, but rather refund and re-charge for returned items... Normally this is not a big deal but for the fact that these coins cost about $3700, and the refund takes up to 7 days to post back to your account, while the new charge goes through immediately~ YIKES! Well this dropped my bank account down to about $200 on the day my 2012 San Fran sets were supposed to get charged/ship. So a mild panic attack and a few phone call later and all was good, but it got the ol' blood pressure up for sure... All-in-all Although the process cost me a bit more money due to return shipping, I still think they did a pretty good job. It dosen't happen around here often so I just wanted to publicly pat the mint on the back~
Anyway got my 2 replacement coins and they are beautiful! I actually already sent them off to PCGS in hopes of a few 70's~ Also sent in two 2006 Silver Eagle reverse proofs too so we will see if i'm any good at pickin out 70's very soon!
Anyway all I have is an iphone so the pics aren't that great, but wanted to post 'em anyway