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Originally Posted by zaneman Well, I was told on Friday by ANACS, that my coins were being shipped on Friday. I called again today, and was told they were being shipped in a few hours. I mentioned that my fiance had paid for email service(where they email you the grades), and was told that oh, they haven't gotten the email service set up yet (but they charged my fiances credit card anyway), and that they could tell me the grades over the phone, they didn't have those, so they said they would call me back. My fiance just got a call, saying that the grades were not available, as they needed to be graded once more? This is getting out of hand. |
I can kind of relate to this. Since the "new ANACS" started I've submitted three orders to them.
Order #1: 2-Day Express with faxing of grades on two rare foreign coins. Day 2 or 3 (depends on how you count days) I get a call from ANACS saying that can't authenticate them and they need to be sent out. They say this will take 2-3 weeks and ask if I want that or the coins returned. I needed them back ASAP so I asked they be returned. On the day the coins actually arrive back I also receive the fax with the grades. The grades are "We cannot authenticate this coin".
ANACS bills my credit card the full charge for this submission. I personally feel I should only pay return shipping for this and I intend to talk to James about it at the next show.
Order #2: 5-Day Express on two early US proofs. I submitted them at a show and I think they might have hit the 5-day target. One of the slabs was already scuffed up when it arrived back. The grade was not centered in the white bubble and the bar code was smudged.
Order #3: 10-Day Express for some US proofs (1942 proof set, etc). About 15 business days after the package
arrived at ANACS I call to see what the status is since I think I should have had it back by then. At first the person makes it sound like it's too early by saying something like "Oh, this is only a 10-day express". When I inform him of the day it arrived at ANACS - which was clearly longer than 10 business days - he says "let's see where it is". It's in the "final grading" I am told. It'll be shipping in the next day or two and he mentions the move, but doesn't outright say the move slowed it down. It's been at least a full business week since that call and I still don't have the package yet.
I'm not sure what, if anything, I'll be getting for them missing the turnaround guarantee. If it is nothing, that's what ANACS will be getting from me in the future.
While I've found the customer service to be improved (it used to be AWFUL), they clearly need to work on the turnaround times, the poorly designed slab, and the god-awful insert. ANACS is blowing it right now in a big way.
